Terms and Conditions

Terms and conditions

Welcome to Nakamochi.io, an online store operated by qeles AG. “we,” “us,” or “our” refer to qeles AG. These Terms and Conditions (“Terms”) govern your use of our website located at https://nakamochi.io (the “Website”) and any products or services provided by qeles AG, Cheerstrasse 16, 6014 Lucerne, Switzerland.

Last updated 08.10.2024

 

  1. Acceptance of Terms

By accessing or using our Website and/or purchasing any products from us, you agree to be bound by these terms, all applicable laws, and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

  1. Company Information

qeles AG

Cheerstrasse 16

6014 Luzern

Entry in the commercial register: 29.08.2017

Legal domicile: Luzern (LU)

Register Number: CH-100.3.804.354-6

Registry: Kanton Luzern

VAT: CHE-470.087.327 MWST

  1. Change to Terms

We reserve the right to modify or replace these Terms at any time. Any changes will be effective immediately upon posting the revised Terms on the Website. Your continued use of the Website following the posting of any changes constitutes acceptance of those changes.

  1. Eligibility

To use our Website and purchase products, you must be at least 18 years old or the age of majority in your jurisdiction, whichever is higher. By using the Website, you represent and warrant that you meet this eligibility requirement.

  1. Account Registration

You may be required to create an account to purchase products from the Website. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary. You are responsible for safeguarding your password and any activities or actions under your account.

  1. Products and Services

Nakamochi is a Bitcoin full node for personal use, offered by qeles AG. All products are intended for lawful use only. You agree to use our products in compliance with all applicable laws in your jurisdiction, including but not limited to regulations on cryptocurrencies.

A breach or violation of any of the Terms will result in an immediate termination of your access to our services. We reserve the right to refuse our services to anyone at any time without providing any reason. Additionally, we may discontinue any product at any time without prior notice.

  1. Third-Party Applications

Nakamochi is compatible with third-party applications such as Bitbanana and ZEUS Wallet, but qeles AG has no direct affiliation or control over these apps. We do not develop, maintain, or provide support for these third-party applications. Your use of these apps is at your own risk, and we make no guarantees regarding their functionality, security, or compatibility with our products.

qeles AG is not liable for any issues, losses, or damages arising from the use of these third-party applications, including but not limited to data breaches, software malfunctions, or loss of funds. We recommend reviewing the terms and privacy policies of these applications before using them.

  1. Pricing and Payment

All prices on the Website are listed in CHF and include any applicable Swiss VAT. Prices are subject to change without notice. Payment must be made through the methods specified on the Website and must be made in accordance with the terms specified on the Website. We reserve the right to cancel any order for which payment has not been received in full.

  • Payment Location: Payments must be made to qeles AG’s domicile without any deductions for discounts, expenses, taxes, or fees of any kind.
  • Late Payments: In the event of late payment, qeles AG reserves the right to immediately suspend outstanding deliveries and services. Additionally, a late payment interest of 6% per annum may be charged. The right to claim further damages remains reserved.
  • Ownership: qeles AG retains ownership of all delivered goods until full payment has been made.
  1. Shipping and Delivery

We ship our products to various locations in Switzerland and the EU. Shipping costs and delivery times will be displayed at checkout. We strive to process and ship orders promptly, but delivery times may vary based on your location. You are responsible for any import duties or taxes that may apply to your purchase.

We reserve the right to decline any order you place with us. We may impose limits or cancellations on quantities purchased per individual, household, or order. These limitations may apply to orders placed under the same customer account, using the same credit card, and/or sharing the same billing or shipping address. If we need to modify or cancel an order, we may try to notify you by reaching out via the email, billing address, or phone number provided at the time of purchase.

  1. Right of Withdrawal

You have the right to withdraw from your purchase within 14 days of receiving the goods. The products must be unused, in their original and unopened packaging. To exercise this right, you must inform us in writing within this period. The product must be returned in its original condition, and you will be responsible for the cost of return shipping. We do not accept returns if the customer refused to pay for customs clearance fees or if the provided delivery address is incorrect.

  1. Warranty and Liability

Our products come with a standard warranty against manufacturing defects. If you believe your product is defective, please contact us immediately. This warranty does not cover damage caused by improper use, neglect, physical or electrical stress, mishandling or external forces, normal wear and tear, accidents or unauthorized modifications. The warranty will be void if the device has been opened. In such cases, we offer a repair service at your expense, billed separately. Any applicable refunds will not exceed the amount you paid for the product.

To the fullest extent permitted by law, qeles AG shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the Website or products.

qeles AG guarantees that its products, excluding any pre-installed software or content, are free from material and manufacturing defects and are fit for normal use. This warranty applies for two years from the date of purchase and begins on the day of shipment from our warehouse. If any parts of the product are replaced, the warranty period for the replacement parts is 6 months from the date of replacement. Any parts removed and replaced during the repair process will become the property of qeles AG.

This warranty is exclusively available to the original purchaser and cannot be transferred. It remains valid only while the original customer retains ownership of the product. Proof of purchase is required to make any warranty claim. This warranty does not apply to products that were not purchased directly from us or from one of our authorized distributors or resellers. Your rights under local, national, or international laws are not limited by this warranty.

To the fullest extent permitted by law, qeles AG shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the website or products. We do not guarantee that the software provided with the product will meet specific requirements or that it will operate without interruptions or errors. The product is provided “as is.” We reserve the right to make improvements or changes to the design, firmware, or manufacturing process at any time, without any obligation to modify previously sold products.

qeles AG and its employees, officers, and agents will not be responsible for any form of property damage, including any Bitcoins stored on the device, nor for any costs arising from a product recall. Our liability will not exceed the purchase price you paid for the product. To the fullest extent permitted by law, all express and implied warranties are disclaimed. If we are required by law to provide implied warranties, they are limited to the duration of the warranty period.

Making a Warranty Claim

To file a warranty claim, please contact qeles AG at support@nakamochi.io within the warranty period, providing proof of purchase and the product’s details. For unused product returns, please refer to our refund policy for specific guidelines.

Before returning any product, we advise you to back up important data and erase all data from the device. qeles AG is not responsible for any loss or damage to data.

We may, at our discretion, either repair or replace defective products. If neither of these options is feasible, we will issue a refund for the original purchase price. We cover the cost of parts and labor for repairs, provided the product is returned undamaged, has never been opened (unscrewed or disassembled) and shipping is pre-paid and insured. The customer or reseller is responsible for all return shipping costs. If returned without insurance, the risk of loss or damage during shipping is borne by the sender.

In cases where the issue is determined not to be related to a defect in materials or workmanship, qeles AG reserves the right to charge for the necessary repairs at our current labor rates. You will be informed of any applicable fees before repairs or returns are processed. Any product returned to us becomes our property.

  1. Intellectual Property

The trademarks, logos, and brand elements associated with qeles AG and Nakamochi.io are the exclusive property of qeles AG. You may not use, reproduce, or display these without our prior written consent.

While our products are open source and can be freely used and modified in accordance with the applicable open-source licenses, this does not grant you any rights to use our trademarks, logos, or brand elements without permission.

  1. Privacy Policy

Your privacy is important to us. Please refer to our privacy policy for information on how we collect, use, and protect your personal data.

  1. Governing Law and Jurisdiction

These Terms shall be governed and construed in accordance with the laws Lucerne, Switzerland. Any disputes arising from or in connection with these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of Lucerne, Switzerland.

  1. Dispute Resolution

In the event of any dispute, we encourage you to contact us first to seek a resolution. If a dispute cannot be resolved amicably, you agree to submit any disputes to the jurisdiction of the courts in Lucerne, Switzerland.

  1. Contact Information

If you have any questions about these Terms, please contact us at:

support@nakamochi.io

qeles AG, Cheerstrasse 16, CH-6014 Luzern

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